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FAQ

What does the B, D, 2A, 2E, 4E mean in the shoe description? 

The letters refer to the width of the shoes. It varies for female and male shoes. Please see the following chart.

WidthWomen's ShoesMen's Shoes
2A Narrow Width N/A
B Standard or Medium Width Narrow Width
D Wide Width Standard or Medium Width
Extra Wide Width(RARE) Wide Width
4E N/A Extra Wide Width


When will my order be shipped? When will they arrive? How will they be shipped? 

If you are within the continental U.S. and your order is over $65, you qualify for free UPS Ground shipping. If you are outside the Continental U.S., including APO/FPO/DPO, your shipping option is USPS Priority Mail. 
For more information about when your order will arrive and cost, please consult our shipping page.

I can't log in to the web page, I am unable to place order! What should I do? 

I am sorry for any problems you have had with the website. It is difficult to diagnose your individual problem without more information. If you would like to place an order now, you can call our toll free mail order number at 1800 842 9738. If you have any further questions or would like more support please feel free to use that number, or use our Livezilla live chat support service, with a link to the left of this page.

I've heard you fit people for running shoes. Where do I go to get fit? What is the process like?

Yes we do have two retail locations where we provide the best fittings in the area. We perform gait analysis to help determine and recommend what the best running shoe is for you. We recommend you come in roughly 30 minutes before closing if you are looking for the most thorough fittings as the process averages about 30 minutes, but can take much longer. As for where we are, our mail order and internet company rnjsports.com is run out of the offices in the warehouse in our Rockville location. If you are looking for the best fitting at the best prices in the area you can reach them here:

Rockville Store


11910-R Parklawn Drive
Rockville, MD 20852
Phone number: 301 881 0021
Store Hours:
Monday-Friday 10 A.M. - 7 P.M.
Saturday 10 A.M. - 6 P.M.
Sunday 12 P.M. - 4 P.M.

Bethesda Store


4945 Elm Street
Bethesda, MD 20814
Phone number: 301 986 0558
Store Hours:
Monday-Friday 10 A.M. - 7 P.M.
Saturday 10 A.M. - 6 P.M.
Sunday 12 P.M. - 5 P.M.

How do I get to and/or find your stores? 

Rockville Store


Our Store is located in the heart of Rockville Maryland, just 25 min from Washington DC. From Rockville Pike/ Rte.355, take Randolph Road going East. The 3rd traffic light is Parklawn Drive, turn right, then yield, and the next building on your right is RnJ. We are on the second level. If you are approaching from Nicholson Lane and Rte.355. Stay on Nicholson Lane it will become Parklawn Drive, from the intersection with Boiling Brook Pkwy RnJ is approximately 1/4 mile further on your left. Look for the sign. We are on the second level. From interstate 270, take exit 4A (Montrose Exit-East). Montrose Road will turn into Randolph Road at Rockville Pike/Rte. 355. Crossing Rockville Pike/ Rte.355, continue on Randolph Road. When upon the 3rd traffic light,turn right, onto Parklawn Drive. Follow through the yield sign, and slow to the next building on the right. RnJ is located on the second level.


Here is a street view coming from Nicholson.

 


Here is a street view coming from Randolph/Montrose.



Bethesda Store


Our Bethesda store is fairly easy to find. It is simply located on Elm Street between Woodmont Ave and Arlington Road. Here is a street view of our store

I see a box for a coupon code. Where do I find coupon codes for your shoes? 

At RnJ Sports we are committed to always offering the lowest price for all of our items. This means that some shoes are discounted via coupon codes. If there is a coupon code for a product it will be listed in the item description and/or the product image. If there is not a coupon code currently listed then that is good news because it means we are already discounting that product below the listed market price! UPDATE: SOME ITEMS THAT USED TO QUALIFY FOR COUPON CODES ARE TEMPORARILY AVAILABLE AT FULL PRICE THROUGH THE WEBSITE. YOU MAY QUALIFY FOR A GIFT CERTIFICATE THAT WILL BE ISSUED TO YOUR EMAIL FOR PURCHASING THESE ITEMS. ALTERNATIVELY YOU CAN CALL 1 800 842 9738 TO FIND THE LOWEST PRICE

The price says "too low to print", how do I see your price? 

Seeing the lowest price offered is the same for every product and it is always easy to do! To see a price you simply have to add the item to the cart. If you notice an item is at full price on the website, you may qualify for a gift certificate. Alternatively, you can call and find out the lowest available price.

I am an international customer and I would like to place an order. How do I place an order? 

Please do not attempt to use the website! All customers with international credit cards and/or shipping destinations, MUST place their order with our lovely mail order department at either our toll free line 1 800 842 9738, or ask for "mail order" on our local line at 301 881 0021. If your order is still being shipped within the continental U.S., but your credit card is outside the states, you will still qualify for free shipping! However, if you want an order mailed internationally you will be billed the exact amount for shipping. Some products are not available for purchase outside of the United States. Please call for details.

I would like to return or exchange an item, what is the process to do so? 

For either returns or exchanges you can ship the item back to us at:
11910 suite R Parklawn Drive
Rockville, MD 20852
You may use any carrier you choose, or you can always call us at 1800 842 9738 and we can email you a UPS ground return label! UPS will even pick up the package from your home! We will deduct the cost of the label from your return, but it is usually cheaper to get a label from us than to do it yourself.
A few notes about returns and exchanges:
  • ALL returns and exchanges must be UNUSED no treadmills, or dirt or wear to the shoe.
  • ALL returns must be postmarked back to us within 30 days of getting the item.
  • If you are exchanging an item you should call us to confirm that we have the item in stock, you may either:
    1. Place an order for the new item you want and have us charge you for the replacement. We will refund you when we receive the old item back. This method gets you the item faster, but we must charge your card for the second item
    2. List on your receipt the item, or size that you want exchanged and we will simply switch out the item when we get it. This method does not require a second charge, but it will take longer to get your item.
  • For Returns only there is a $5.00 restocking fee.
  • For Returns and Exchanges the box is considered part of the product IF YOU TAPE UP, CUT, OR LOSE OR OTHERWISE ALTER THE BOX, THERE IS A $20 FEE
  • If you think an item is defective and is within 30 days of purchase, we will send you a call tag and wave restocking fees. However, if we do not deem it defective, you will be charged all fees. We recommend that if you are able to take pictures of the defect please do and email them to us at [email protected]

How do I know this site is secure? 

Our site is ensured by GeoTrust as you can see in the lower left corner of each page. You will also notice whenever you enter in any important information the scheme of the website changes to https aka http secure. This lets you know that you information is protected.

The item I want is out of stock. Can I still get this item? 

Items that are not close outs or last years model can be ordered through our toll free mail order line at 1 800 842 9738. Some companies can send the item to you directly. However some companies the item has to come her first. Of course you will receive the same low price!

Your prices are so low. How do I know these are authentic first quality shoes? 

We have been a verified, authorized retailer of running shoes for over 35 years. If you are in the D.C. area you may remember us by our old name Racquet and Jog. We have always made it our goal to offer first quality authentic goods at the best possible prices. Here is a list of links to all of the companies authorized dealer list showing either RnJ Sports or Racquet and Jog as a dealer in the Maryland area.

 

 

I have more questions, how do I contact you? 

If you still have questions you can always contact us any of the ways listed on our contact page.